ServiceNow System Senior Administrator
Job Description
Purpose
The person with this role will serves as main point of contact for support, administration and maintenance of ServiceNow platform and associated applications
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- Perform day to day support, administration and maintenance of the ServiceNow platform.
- Work directly with ServiceNow Admin Team to resolve support issues and fulfil their requests within ServiceNow.
- Manage a team of ServiceNow System Administrators
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Responsibilities
ServiceNow System Senior Administrator will work with a team to manage the configuration, and maintenance of a ServiceNow system in a fast paced agile project environment.
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- LDAP/SSO related issue, integration related issues resolution
- Enable plugins (available or HI portal)
- Creation of transform maps if necessary. It may require to create this maps in order to transform the data.
- Modification of existing transform maps.
- Addition or modification of field maps. These are necessary to map the fields into TfSNow.
- Creation or modification of the simple transform map scripts. These scripts are important in order to transfer the data smoothly into TfSNow.
- Create/ Customization of SLAs
- Creating ServiceNow reports and dashboards
- Email properties management- Not frequent change, System properties
- Table archiving
- Coordination with Service Now vendor support for planned event, changes or activities carried out in Service Now datacentre
- Create Basic Service Catalog UI
- Promote Update set
- Service portal related issues
- Validation of ACL for troubleshooting, Workflow Troubleshooting
- Manage 3rd Level of support and escalations.
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Technical Skills
Java, Java Script and DBMS concepts, ServiceNow ITSM modules, ServiceNow Platform and Cloud Infrastructure Concepts.
Role Pre-Requisites
The Candidate should have at least 12 months of hands‑on experience with ServiceNow Administration with database concepts along with data on-boarding experience.
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- Understand dependency between different ServiceNow platform and cloud components
- Should have ServiceNow data sets , transform maps, reporting experience
- Exposure on Agile/SCRUM methodology
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Certifications
ServiceNow System Administrator
ITIL Foundation
Job Info
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